{"id":1004,"date":"2024-01-18T19:02:16","date_gmt":"2024-01-18T17:02:16","guid":{"rendered":"https:\/\/cleaneasybugaderies.com\/frequently-asked-questions\/"},"modified":"2026-03-02T00:11:12","modified_gmt":"2026-03-01T22:11:12","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/cleaneasybugaderies.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<section class=\"l-section wpb_row inrHd hdMd hide_on_tablets hide_on_mobiles height_small\" id=\"sldMd\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container hide_on_mobiles\"><div class=\"vc_column-inner\"><div class=\"w-vwrapper us_custom_2756c131 align_none valign_bottom\" style=\"--vwrapper-gap:0rem\"><div class=\"wpb_text_column us_custom_4a593b65 us_animate_this\"><div class=\"wpb_wrapper\"><h1>Frequently asked questions<\/h1>\n<p>&nbsp;<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_a518f36e us_animate_this\"><div class=\"wpb_wrapper\"><h2>We hope to answer all your questions.<\/h2>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row inrHd hdMd hide_on_default hide_on_laptops height_small\" id=\"sldMd\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container hide_on_default\"><div class=\"vc_column-inner\"><div class=\"w-vwrapper us_custom_c7073201 align_center valign_middle\" style=\"--vwrapper-gap:0rem\"><div class=\"wpb_text_column us_custom_4a593b65 us_animate_this\"><div class=\"wpb_wrapper\"><h1 style=\"text-align: center;\">Frequently asked questions<\/h1>\n<\/p>\n<p style=\"text-align: center;\">\n<\/div><\/div><div class=\"wpb_text_column us_custom_a518f36e us_animate_this\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: center;\">We hope to answer all your questions.<\/h2>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\" id=\"tabMd\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"t20a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-t20a\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\">What service does Clean &amp; Easy The neighborhood laundry?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-t20a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We offer two types of service. The <strong>self-service laundry<\/strong> located at Rambla Badal, 56 Sants, Barcelona and the <strong>home laundry<\/strong> for individuals and companies. In this service we collect, clean, dry, fold and deliver your clothes within 48 hours. We do not offer the ironing service but we do offer the service for difficult stains for only \u20ac5 extra.<\/p>\n<p>The <strong>hours of the self-service laundry<\/strong> are every day of the year from 8am to 10pm. The <strong>home service hours<\/strong> are from Monday to Friday from 9am to 9pm.<\/p>\n<p>We do not yet offer a dry cleaning service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k575\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k575\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\">The laundry you do at Clean &amp; Are Easy environmentally friendly?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k575\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We use <strong>ecological products<\/strong> to reduce the impact on the environment. In addition, we also have <strong>automatic dispensers<\/strong> to pour the right amount of detergent and softener, taking care of your clothes and minimizing products down the drain.<\/p>\n<p>Our professional washing machines <strong>reduce water and electricity consumption<\/strong>, like the LED lighting we have in the laundry to help our planet.<\/p>\n<p>Forward planet!!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"a85a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-a85a\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\">What do I do if I have problems at the laundromat?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a85a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Call <strong>640 11 37 24<\/strong> or write to us at <strong>clean.easy.bugaderies@gmail.com<\/strong> and we will try to solve the problem.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"mb1a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-mb1a\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\">What do I do if I need an invoice?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-mb1a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Write to us at <strong>clean.easy.bugaderies@gmail.com<\/strong> with your details and we will send you the invoice.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"pde4\"><button class=\"w-tabs-section-header\" aria-controls=\"content-pde4\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\">How do I prepare my clothes for home delivery?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-pde4\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We <strong>will bring a cloth bag<\/strong> with the capacity you have asked us. We will put the clothes in the bag and Clean!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o0cc\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o0cc\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\">Should I separate the clothes for when you come to pick them up?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o0cc\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you have clothes of <strong>different qualities<\/strong>, it is best to <strong>separate<\/strong> them in different bags.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d4e7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d4e7\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\">Should I separate the white clothes from the colored ones?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d4e7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No, <strong>there is no need to separate white clothes from colored clothes<\/strong>. Always keeping in mind that <strong>no piece can stain the rest<\/strong> of clothing or be damaged.<\/p>\n<ul>\n<li>We <strong>wash all clothes together<\/strong> with the normal 30\u00ba program. If you <strong>want different programs<\/strong> for your laundry, you will have to <strong>separate<\/strong> it in different bags and let us know which washing machine program you want.<\/li>\n<li>Keep in mind <strong>not to add delicate items<\/strong> where the label recommends hand washing.<\/li>\n<li>We are not responsible for damage to clothing that may be caused by mixing items of different qualities.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h7be\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h7be\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\">Can I change the amount of laundry I request to be cleaned?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h7be\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Yes<\/strong>, whenever you can, call us on <strong>640 11 37 24<\/strong> to report the change, but we carry bags of different capacities.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"qa8d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-qa8d\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\">Can I change the collection time and\/or return time of my clothes?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-qa8d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Yes<\/strong>, as long as it is 4 hours in advance. Please, whenever you can, call us on <strong>640 11 73 24<\/strong> to report the change.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"dde1\"><button class=\"w-tabs-section-header\" aria-controls=\"content-dde1\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\">How far in advance can I request home collection of clothes?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-dde1\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>From today to today. You can <strong>hire<\/strong> your laundry <strong>4 hours in advance<\/strong>. Always <strong>respecting home service hours<\/strong> from Monday to Friday from 9am to 9pm.<\/p>\n<p>The <strong>delivery<\/strong> of your clothes takes place with a <strong>minimum of 48 hours<\/strong> and you can agree the time with the person who comes to collect it.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"u0aa\"><button class=\"w-tabs-section-header\" aria-controls=\"content-u0aa\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\">How do I pay for the home service?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-u0aa\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In <strong>cash<\/strong> or with <strong>bizum<\/strong> at the time of clothes collection. We are working to offer other payment methods. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o38e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o38e\" aria-expanded=\"false\"><h6 class=\"w-tabs-section-title\">Can I cancel a home service?<\/h6><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o38e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>You can cancel<\/strong> un servicio a home service for free, <strong>up to 4 hours before<\/strong> collection. Just call us on <strong>640 11 37 24<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_1 us_custom_10679678\" href=\"https:\/\/cleaneasybugaderies.com\/en\/contact\/\"><span class=\"w-btn-label\">Do you have more doubts? contact us<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\" id=\"bnrMd\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_3 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--gap:8px;\"><div class=\"wpb_column vc_column_container us_custom_60e9caca us_animate_this\"><div class=\"vc_column-inner\"><div class=\"w-ibanner animation_caeros ratio_2x1 easing_ease\"><div class=\"w-ibanner-h\"><div class=\"w-ibanner-image\" style=\"background-image: url(https:\/\/cleaneasybugaderies.com\/wp-content\/uploads\/2024\/01\/Consells-img.jpg)\"><\/div><div class=\"w-ibanner-content\"><div class=\"w-ibanner-content-h\"><h5 class=\"w-ibanner-title\">Advices<\/h5><div class=\"w-ibanner-desc\"><\/div><\/div><\/div><\/div><a href=\"https:\/\/cleaneasybugaderies.com\/en\/advices\/\" aria-label=\"Advices\"><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_de366d1c us_animate_this\"><div class=\"vc_column-inner\"><div class=\"w-ibanner animation_caeros ratio_2x1 easing_ease\"><div class=\"w-ibanner-h\"><div class=\"w-ibanner-image\" style=\"background-image: url(https:\/\/cleaneasybugaderies.com\/wp-content\/uploads\/2024\/01\/Responsabilitat-Social-Corporativa-img.jpg)\"><\/div><div class=\"w-ibanner-content\"><div class=\"w-ibanner-content-h\"><h5 class=\"w-ibanner-title\">Corporate Social Responsibility<\/h5><div class=\"w-ibanner-desc\"><\/div><\/div><\/div><\/div><a href=\"https:\/\/cleaneasybugaderies.com\/en\/corporate-social-responsibility\/\" aria-label=\"Corporate Social Responsibility\"><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_8c71efed active us_animate_this\"><div class=\"vc_column-inner\"><div class=\"w-ibanner animation_caeros ratio_2x1 easing_ease\"><div class=\"w-ibanner-h\"><div class=\"w-ibanner-image\" style=\"background-image: url(https:\/\/cleaneasybugaderies.com\/wp-content\/uploads\/2026\/02\/correo-electronico-ancho-1024x424.png)\"><\/div><div class=\"w-ibanner-content\"><div class=\"w-ibanner-content-h\"><h5 class=\"w-ibanner-title\">Frequently asked questions<\/h5><div class=\"w-ibanner-desc\"><\/div><\/div><\/div><\/div><a href=\"https:\/\/cleaneasybugaderies.com\/en\/frequently-asked-questions\/\" aria-label=\"Frequently asked questions\"><\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Frequently asked questions &nbsp; We hope to answer all your questions. Frequently asked questions We hope to answer all your questions. What service does Clean &amp; Easy The neighborhood laundry?We offer two types of service. The self-service laundry located at Rambla Badal, 56 Sants, Barcelona and the home laundry for individuals and companies. In this...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-1004","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cleaneasybugaderies.com\/en\/wp-json\/wp\/v2\/pages\/1004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cleaneasybugaderies.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cleaneasybugaderies.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cleaneasybugaderies.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cleaneasybugaderies.com\/en\/wp-json\/wp\/v2\/comments?post=1004"}],"version-history":[{"count":45,"href":"https:\/\/cleaneasybugaderies.com\/en\/wp-json\/wp\/v2\/pages\/1004\/revisions"}],"predecessor-version":[{"id":3956,"href":"https:\/\/cleaneasybugaderies.com\/en\/wp-json\/wp\/v2\/pages\/1004\/revisions\/3956"}],"wp:attachment":[{"href":"https:\/\/cleaneasybugaderies.com\/en\/wp-json\/wp\/v2\/media?parent=1004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}